Policies and Guarantees
Please remember that you are adopting a new member into your family. We offer returns as a courtesy, and to ensure that every hedgehog that is adopted from Heartfelt Hedgehogs remains in a loving, caring home.
1-3 days 75% Refund
4-7 days 50% Refund
15+ days refunds are on a case by case basis
50% Refund for Cage Sets and Supplies purchased with Hedgehogs if returned within 7 days, after 7 days refunds are on a case by case basis.
Hedgehogs and Cages must be returned to us in Fort Ashby, WV for a refund.
Please note that we will try our best to work with you and the hedgie as far as handling and socialization (or other issues) before offering a refund.